Russell Street
London
WC2B 5HH
By Bus: Number 24, 29 or 176 to Covent Garden.
By Tube: Covent Garden or Leicester Square are a short walk away.
Parking: Q-Park are pleased to partner with ATG customers to offer a 15% discount on pre-booked parking for your visit. It’s easy to book in advance at https://www.q-park.co.uk/en-gb/atg/
Telephone Booking*: 03330 096 690
Groups Bookings: 020 7206 1174
Access Bookings*: 0333 009 5399
*Calls are charged at standard geographic rates and count towards any inclusive minutes in the same way as calls to 01 and 02 numbers.
Mon - Sat: 10:00 - 20:15
Sun: Closed
ATG continues to make the safety and security of its customers and staff a priority. As such,please bear in mind that we make undertake bag checks, so recommend you leave extra time to avoid queues, and refrain from bringing suitcases, rucksacks and large bags into the theatre. Please note, we are not able to accept any large suitcases to be stored during the show.
Access booking line: 0333 009 5399
There are no steps into the foyer and the Box Office is on the right. There are 21 steps down to the stalls. 7 steps up to the Dress Circle and 40 steps up to the Upper Circle. All stairwells have handrails. The auditorium.
Wheelchair transfers - there are 7 steps up to the back of the Dress Circle. Dress F6-7 are the easiest seats to transfer to being level with the back of the auditorium.
Non-Transfer patrons - Dress F16-17 can be removed to accommodate patrons who cannot transfer. A wheelchair lift is accessible by the side fire exit. When customers arrive they will be assisted by a front of house member who will guide them around to the side entrance and the lift. The wheelchair lift can only accommodate standard size wheelchairs (maximum 85cm x 71cm) with a total weight (including patron) of less than 225kg (35 stone.) If a patron’s wheelchair is close to the dimensions of the lift (W70xL80cm), the wheelchair handles must be lower than 95cm tall or removable/adjustable to clear the lift’s arm bars. Maximum height for wheelchair users whilst sitting down is 150cm.
The wheelchair lift cannot be used for mobility scooters or larger electric wheelchairs. This lift is also available for patrons who wish to transfer to a seat but cannot manage the 7 steps up to the dress circle.
Box A is only accessible to unaided wheelchair transfers through the side fire exit. Wheelchairs and scooters will be stored in a safe place.
The Fortune Theatre is equipped with a Sennheiser infra-red sound amplification system,available in all areas of the auditorium. To access the
infra-red systems please request receiving equipment from the Box Office situated in the main foyer. There are two devices available:
Induction Loop Necklace: Suitable for persons wearing a hearing aid, the induction loop necklace is worn around the neck. Whilst wearing the necklace, switch your hearing aid to the ‘T’ setting and the sound is amplified. The necklace has an adjustable volume control.
Headset: This device amplifies sound through earpieces similar to regular headphones.Suitable for persons without a hearing aid.
Assistance dogs are not permitted inside the auditorium due to loud sound effects in the show. Staff are happy to look after guide dogs during the performance.
There are ladies on all levels and gents in the stalls and upper level. The toilet next to Box A is an access toilet and can be accessed via the side fire exit.
The Ambassador Theatre Group Limited
Registered Address: 2nd Floor,
Alexander House,
Church Path,
Woking, GU21 6EJ